RETURN & EXCHANGE

DOMESTIC RETURN AND EXCHANGE POLICIES

We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another colour, a different size, or an entirely new style. In the unlikely event that something you ordered from us is damaged or defective, or if the product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with the original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 15 days from the date on which your order was delivered. To complete your return, we require a receipt or proof of purchase.

Please contact us at office@shephalee.com to assist you on the same.

Once received, we follow the quality check process and the customer care team at Shephalee.com will update you on a refund or exchange.

Kindly write to us at office@shephalee.com for further assistance.

INTERNATIONAL RETURNS

We do not offer merchandise exchanges and/or returns on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if the merchandise delivered is different from what you had expected, please reach out to us at office@shephalee.com within 48 hours of receiving the order. To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, sale items cannot be refunded.

If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (Add Relevant Email Address) and send your item to: (Relevant Address).

Exempt Goods

The following are exempt from refunds:

• Gift cards
• Some health and personal care items
• Partial refunds are granted (if applicable)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at office@shephalee.com

EASY RETURNS 

We do not accept any returns if the product is dispatched to us after 14 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a “Return Accepted” confirmation email from us.

• If it has been damaged by you
• If it’s altered by you
• If it has been worn.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please follow these simple steps to return your purchase:

On the invoice you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.

Wait for receiving a “Return Accepted” confirmation email from us.

SHIPPING

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item.

Please see, we cannot guarantee that we will receive your returned item. Pack your return securely in the original package, if possible, and include your completed invoice.

Courier the parcel back to us at our address

Shephalee Work Studio Address:

Plot no -421/2358, Padmabati Vihar, Kadambini Villa, Sailashree Vihar, Bhubaneswar, Odisha 751021