SECURITY AND PRIVACY POLICY

Your Privacy and the Security of Your Personal Information is Very Important to Us. This Policy describes how we treat user information we collect on www.shephalee.com and other offline sources. This Privacy Policy applies to current and former visitors to our website. By visiting our website, you agree to this Privacy Policy.

1. Security measures:

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. For example, for the security of your online visit to our websites, we may make use of firewall barriers, encryption techniques, and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our website. We restrict access to customers’ personal information to authorized employees. Authorized employees may use our customers’ personal information for internal business purposes only. Our employees are bound by internal policies that require them to maintain the confidentiality of our customers’ personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

1. Information we collect:

We might collect your billing name, billing address, email, mobile number, phone number, street, city, state, pin code, country, IP address, and payment method when you buy the products. We NEVER collect your credit/debit card number or card expiry date or other details pertaining to your credit/debit card on our website. Credit/ debit card information will be obtained and processed by our online payment partners. Your account history shall include (without limitation) all billing information and communications, payment history, etc. We maintain this in encrypted form on secure servers. However, the details of your transaction may be preserved by [Please insert website/business name] for purposes of tax or regulatory compliance.

iii. Use of your personal information:

We reserve the right to use and share your information in the event we believe doing so is necessary to operate this website or where such disclosure may be required by law, or to protect our rights or the rights of others. We shall use information as otherwise permitted by law. We do not sell your personal information to third parties for any reason. We may share your personal information with third parties or affiliates with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition, or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you. We try to provide you with the information you need to make informed reasonable choices with respect to how our Websites uses or share your information. We collect your information for website usage, online transactions, and store transactions only. At times we may tie up with third parties, brand owners, or other partners and make available certain offers, events or special schemes. In such instances, your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and we shall not be liable for the use or misuse of your information by such third parties.

1. Cookie Policy

A cookie is a small text file that we place on your mobile device to enable various features of www.shephalee.in. “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a “cookie”, you hereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a “cookie”, you hereby agree to our use of any Personal Information collected by us using that Cookie.

1. Updates to this policy

This Privacy Policy was last updated on 14 September 2023. From time to time, we may change our privacy practices. We may update this privacy policy by posting a new version on this website from time to time. You must check this page occasionally to ensure you are familiar with any changes in the policy.

PAYMENTS

PAYMENTS – You may opt for a payment method from under the following heads:

• Paying with a credit card or debit card
• Net Banking
• E-wallets

If your payment method has been declined, do one of the following:

• Confirm your credit/debit card number, expiration date, billing address, and phone number were entered correctly in Your Account.
• Contact your bank.
• Contact us

RETURN/EXCHANGE POLICY

We have a simple and hassle-free return and/or exchange policy for certain products purchased from the Website provided that the following conditions are fulfilled. All products ordered from the Website and successfully delivered to the Customer may be returned or exchanged in accordance with the terms contained herein.

All refunds are made only in the form of a credit note which shall be used on the next purchase.

We will not accept products if –

• The products are damaged
• There is a change in the quality, quantity, or other characteristics of the product
• The product is altered in any way
• The product has been worn
• List of non-returnable products shall be custom-made products; altered products as per the specifications/measurements provided by you; products that are purchased in any sale/promotion and/or products that were identified/marked as non-returnable or non-exchangeable at the time of purchase.
• Since all our fabrics have been hand-painted there may be minute spots of paint on them as part of the artist’s margin and handcraft. These however are not subject to qualify for exchanges or returns.
• The return shipping charge will have to be paid by the customer or in certain cases, our shipping partner will pick the return order who then have to be given the delivery charges at the time of pickup.
• To be eligible for a return or exchange, your item must be approved subject to be unused, unworn, and in the same condition that you received it. All the tags, labels, original packaging, etc. should be intact and the garments should not be washed, used, or in spoiled/damaged condition. We reserve the right to decide whether this term is fulfilled.
• Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase sent to us via email at: [email protected] The returns and exchange procedure can also be initiated through the Website by following the below-mentioned steps:

• If you made the purchase as a registered user, log in to your account to initiate the process.
• If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return and exchange only if the said product appears in your order history.
• After logging in, select the relevant option to return or exchange the product. Once we receive your item, we will inspect it and notify you that we have received your returned product. We will immediately notify you of the status of your refund or exchange after our inspection. We reserve the right to reject any returns or exchange requests if the product doesn’t match the approval criteria.
• If the quality check team does not approve the product, the product will be returned back to the customer within 15 working days of the product being received.
• If your return is approved, the refund will only be in the form of online store credits.
• If the exchange is approved, you will be redirected to the relevant page to select new products for purchase.
• Store credit only pertains to the amount of the purchase and not the shipping cost.
• Store credits are non-refundable and non-transferable.

COMMUNICATIONS

When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by 

e-mail, SMS, phone call, or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

PROMOTIONS AND DISCOUNTS POLICY

Sale offers are valid for a limited time and are valid on online purchases only a www.shephalee.com, unless otherwise noted. We reserve the right to change or cancel promotions or discounts at any time. Offers void where prohibited by law.

We reserve the right to introduce the Promotions (individually or collectively) at intervals of our choice. While these general terms of this Promotions Policy set out our terms and conditions governing all of our Promotions, we may also provide separate terms governing each one of its Promotions. While choosing to participate in the Promotions, you are, apart from this Promotions Policy, requested to peruse and understand the terms which govern individual Promotions. We may provide the Promotions on a select range or on all of our Products. Notwithstanding the term of the Promotions, the Promotions will be operational only until stocks last, and we shall reserve the unconditional right to modify, suspend, or cancel any promotion at any time.

LEGAL DISCLAIMER

While efforts are made to keep the information on this site accurate and timely, we do not guarantee or endorse the content, accuracy, or completeness of the information, text, graphics, hyperlinks, and other items contained herein or on any other server. This site and the materials, information, and references to services and products herein, including without limitations, text, graphics, and links, are provided “as is” without representations or warranties of any kind, whether express or implied.

To the fullest extent permissible we disclaim any warranties, express and/or implied, including but not limited to implied warranties of merchantability, non-infringement, freedom from cookies, computer virus, and warranties arising from a course of trade or course of performance of services. We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected or that the site or the server that makes the site available, are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in the site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

LIMITATION OF LIABILITY

This website’s entire liability, and your exclusive remedy, in law, inequity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website. We will not be liable for any direct, indirect, incidental, special or consequential damages in connection with any transaction or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you. We make no legal representation that the website or products are appropriate or available for use in locations outside India. You may access the website from outside India at your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.

INDEMNIFICATION

Upon visiting this website you agree on release, indemnify, defend and hold harmless Shephalee’s and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs, and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of your use of the Website content; your use of the Products; your violation of any provision of these Terms; any unauthorized information or data you supplied to us. You will have sole responsibility to defend us against any claim, but you must receive our prior written consent regarding any related settlement.

TERMINATION

We reserve the right to terminate your access to the website if we reasonably believe, at our sole discretion, that you have breached any of the terms and conditions of these Terms. Following terminations, you will not be permitted to use the website and we may, in our sole discretion, and without advance notice to you, cancel any outstanding orders for products. If your access to the website is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access to the website. These terms will survive indefinitely unless and until we chose in our sole discretion and without advance notice to you, to terminate it.

COMPLAINT GREVIENCES

If you have any queries or questions about these terms, please contact us at: [email protected]

GOVERNING LAW AND JURISDICTION

This Website originates from Bhubaneshwar, Odisha. The laws of India without regard to its conflict of law principles will govern these terms to the contrary. You, hereby agree that all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Courts located in Bhubaneshwar, Odisha. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.

If it is found that the claimed shipment was not delivered to the shipment or us was empty, this shall be on the customer to provide the proof of delivery to us to establish his claim of return.

INTELLECTUAL PROPERTY RIGHTS

The website www.shephalee.com is owned by SHEPHALEE (OPC) Private Limited. All the products, designs, images, layouts, and content displayed on this website are the intellectual property of Shephalee (OPC) Pvt. Ltd and should not be used without the prior written consent of the Owner. Shephalee has proprietary rights to all the Products mentioned on the website. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Shephalee. Misuse or Unauthorized usage of any of the said intellectual properties is strictly prohibited and will be further dealt with as per the applicable laws in India. You must acknowledge that use of the contents of this Website is for personal, non-commercial use. Any links to third-party websites are provided solely as a convenience to you. We are not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites.