We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another colour, a different size, or an entirely new style. In the unlikely event that something you ordered from anitadongre.com is damaged or defective, or if the product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with the original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 15 days from the date on which your order was delivered. Please contact us at [email protected] to assist you on the same.
Once received, we follow the quality check process and the customer care team at Shephalee.com will update you on a refund or exchange.
Kindly write to us at [email protected] for further assistance.
We do not offer merchandise exchanges and/or returns on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if the merchandise delivered is different from what you had expected, please reach out to us at [email protected] within 48 hours of receiving the order.
Refunds on international orders do not include duties, taxes and tariffs paid by customers.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, sale items cannot be refunded.
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (Add Relevant Email Address) and send your item to: (Relevant Address).
Exempt Goods
The following are exempt from refunds:
Gift cards
Some health and personal care items
Partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)
Shipping
Please do not send the product back to the manufacturer. It must be sent to the following Address (Relevant Address).
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please see, we cannot guarantee that we will receive your returned item.
